Privacy Policy

• Identity & contact details (name, phone, email) — to manage your booking.
• Basic medical information provided during booking — to prepare your visit.
• Payment method type and transaction reference — to process fees and refunds.
• Booking history and appointment status — for system operations.
• Technical data (IP, browser, session) — for security and performance.

🔒 We never store full payment card numbers. Payments are processed by PCI-DSS compliant providers.

• Booking & confirmations: scheduling, reminders, payment requests, and refunds.
• Clinical care: sharing relevant info with your treating physician.
• Communication: appointment updates and responding to your inquiries.
• Legal compliance: meeting Egyptian healthcare and data protection obligations.
• Service improvement: anonymized analytics to enhance the booking experience.

• Treating medical staff — on a need-to-know basis only.
• Payment processors — to handle booking fee transactions securely.
• SMS/email notification providers — for appointment reminders.
• Regulatory authorities — only when required by Egyptian law.

We never sell, rent, or trade your personal data. All third-party providers are bound by strict confidentiality agreements.

• Booking & appointment records: 7 years.
• Medical data shared at booking: 10 years (Egyptian healthcare regulations).
• Payment references: 7 years (financial regulations).
• Communication logs: 3 years.
• Technical / access logs: 12 months rolling.

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request deletion of data no longer required (subject to legal retention).
• Restriction: Limit how we process your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Object: to processing based on legitimate interests or for marketing. Withdraw Consent
• Withdraw consent: at any time without affecting prior lawful processing.

To exercise any right, submit a written request at clinic reception or through the patient portal. We respond within 30 days.

• Encrypted connections (HTTPS/TLS) across all booking interfaces.
• Role-based access — staff see only what they need.
• Audit logging of all access to sensitive records.
• Regular security reviews and staff training.

We use essential cookies to keep your session active and the booking system secure. Optional analytics cookies are only set with your consent. You can manage cookie preferences in your browser settings.

• One reschedule permitted per booking.
• Must be requested at least 24 hours before the appointment.
• New appointment must be scheduled within 14 days.
• A second reschedule request is treated as a cancellation.

• Processed within 5 business days via the same payment method used.
• A formal Refund Request Form must be submitted at reception or via the patient portal.